What We Believe
Our Values. We are people of integrity, making a positive influence in the lives of others.
- Do the right thing, when in doubt shout it out.
I will always do the right thing, regardless of individual or company gain at the
expense of others. If I question what the right thing is, I will seek advice from others. I will always maintain my integrity, honor and fairness.
- Do what you say you are going to do.
I recognize that my customers and teammates expect me to do what I say I am going to do. Should circumstances prevent me from fulfilling my commitment, I will communicate in advance and make an alternate agreed upon arrangement.
- Respect others and their time.
I will always treat every teammate and customer with care. I will respect their time by asking permission before interrupting, being on time, concise and prepared. I will build strong relationships and create customers for life. I will treat others how I want to be treated.
- Own it and do it right.
I will always do things correctly the first time recognizing a second time may not be an option. Whenever I receive a complaint I will own it and resolve it to the customer’s satisfaction recognizing that I am empowered to do what it takes.
- Never assume, verify.
I will communicate effectively and not make assumptions. I will always deal in fact. When a question arises, I will determine the facts and make the best decisions for our customers and plant interiorscapes.
- Take initiative, keep learning.
I will continuously seek opportunities to innovate and improve. I recognize that it is my responsibility to better myself and those around me. I will be involved in the planning of the work that affects me. I will know how my work affects others. I recognize my part in bettering myself, our customers, plant interiorscapes and our industry.
- Have a positive and encouraging attitude, keep smiling.
I will have the right perspective and enjoy my job. I will encourage others, be optimistic and enjoyable to be around. I will make it fun. I will make it better. I will make it happen.
- Be open to new ideas, regardless of their source.
I will create a heroic environment. I will be receptive to the ideas of others, and raise concerns without fear. I believe in “all together, win together.” I am confident in our company’s future, my teammates’ insights and believe there is no room for arrogance.